How Basecamp Communicates

Thoughtful and clear series of internal communications principles from the (distributed) team at Basecamp, which strives to be a calm, intelligent and profitable company. Loved #6 especially:

Writing solidifies, chat dissolves. Substantial decisions start and end with an exchange of complete thoughts, not one-line-at-a-time jousts. If it’s important, critical, or fundamental, write it up, don’t chat it down.

Stephen Schenkenberg @schenkenberg